Information we collect
PRIMTEA may collect contact details, delivery information, order contents, tea preferences, newsletter choices and customer-support messages. Complete payment card details are processed by Stripe and are not stored by PRIMTEA.
How information is used
Information is used to complete orders, confirm delivery routes, provide tracking, issue refunds, respond to support requests, prevent fraud and send opted-in communications.
Local browser data
The cart, local member profile and checkout references may be stored in the visitor's browser. Clearing browser data removes these local records but does not remove payment records held by Stripe or records PRIMTEA must retain for fulfillment and legal purposes.
Service providers
Necessary information may be shared with Stripe, consolidated delivery, customer-support and analytics providers only for the services they perform.
Choices and requests
Customers may request access, correction or deletion of information held by PRIMTEA, subject to transaction, fraud-prevention and legal recordkeeping requirements. Submit requests through the Contact page.